Privacy policy

Effective Date: January 2026

Your privacy matters. At Her Bio, we’re committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

Information We Collect

We collect information to provide personalized wellness experiences and improve our products and services. This may include:

• Personal information: name, email address, shipping/billing address, and phone number.

• Payment information: processed securely through third-party payment providers (we never store full credit card details).

• Account information: login details, purchase history, and preferences.

• Health-related preferences: optional data you provide to personalize supplement recommendations.

• Device and usage data: IP address, browser type, and activity on our website for performance and analytics.

How We Use Your Information

We use your data to:

1. Process and fulfill orders.

2. Provide customer support.

3. Personalize your Her Bio experience and recommendations.

4. Send email updates, promotions, or product insights (if you opt in).

5. Improve our website, products, and marketing.

6. Comply with legal and regulatory requirements.

How We Share Information

We respect your privacy — we never sell your personal data. We may share information only with:

• Service providers (e.g., payment processors, shipping carriers, email marketing platforms) to fulfill orders and communicate with you.

• Analytics and marketing partners that help us understand site usage and improve your experience.

• Legal or regulatory authorities if required by law or to protect our rights and users’ safety.

All third parties are contractually obligated to keep your data secure and use it only for authorized purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Opt out of promotional emails at any time by clicking “unsubscribe.”

• Request that we limit data processing or sharing.

To make a privacy request, contact us at hello@herbio.com. We’ll respond within 30 days.

Data Retention

We keep personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Security

We use administrative, technical, and physical safeguards to protect your information. While no online system is 100% secure, we continuously improve our security practices.

Children’s Privacy

Her Bio products and services are intended for adults 18 years and older. We do not knowingly collect information from children under 13.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.herbio.com/privacy-policy.

Contact Us

If you have a question or concern about how we handle your data, reach out to us at:
📧 hello@herbio.com
📍 Her Bio, San Jose, CA